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FAQ
What is the return policy?
We accept returns only for damaged or incorrect items. To process a return, please send us a complete unboxing video showing the sealed package and the issue within 48 hours of delivery.
Items must be unused and in original condition. Unfortunately, returns for change of mind or worn jewellery are not accepted.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation message via email and/or WhatsApp containing your unique tracking number. Use this number on the courier partner’s website to monitor your package’s journey in real time.
If you need any assistance, our customer care team is always ready to help at care@osluxe.me or WhatsApp +91-75111 66123.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How can I contact your customer service?
You can reach our dedicated OSLUXE customer care team via:
📧 Email: care@osluxe.me
📱 WhatsApp: +91-75111 66123
We’re here to assist you with any questions or concerns — usually within 24 hours.
Are OSLUXE jewellery pieces suitable for sensitive skin?
Yes, OSLUXE jewellery is crafted with high-quality materials designed to be gentle on most skin types. However, if you have particularly sensitive skin or allergies, we recommend testing a small piece first or consulting with a dermatologist.
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